What are your hours of operation?
We are open Monday through Friday from 8:00 a.m. to 5:00 p.m Central Standard Time. We are closed on all major holidays.
Do you send order proofs?
ALWAYS! Every order with custom printing will be sent a proof which must be approved before printing happens. This is to ensure your final products are printed without misspellings or errors.
How long will it be before I receive an order proof?
We typically send proofs the same day you order, unless the order comes in late in the day. The time does depend on the type of artwork you send. Sending vector art files speeds up the process. Vector art files include files ending in .eps, .ai, .pdf, and .svg. Other file formats such as .jpgs, .tif, and .gif files aren't usually suitable for printing unless they are high-resolution and for full-color CMYK printing.
How do I get my art file to you for my order?
You can provide your art file in a few different ways. The easiest way is to upload your art files when placing your order online. However, if you don't have the artwork when you order, you can simply reply to your order acknowledgment email you receive. We will follow up with an art proof which you MUST approve prior to production.
What kind of art file do I need to upload?
The best artwork file formats are vector files such as an .eps, .ai, vector .pdf, or an .svg. These should be natively created in a vector output program such as Adobe Illustrator. If your product will be printed in full-color, you can submit a high-resolution .jpg, .tif, or .psd (PhotoShop) file.
Do you offer rush service?
Absolutely! We can offer rush production on thousands of our promotional products. We can suggest products that are produced in factories close to your shipping destination to save money on shipping and to save on shipping transit time. We have some products we can ship the same day which can be printed with your custom logo! Contact us if you have a rapidly approaching event date and we will help you find the best product to fit your needs.
Do you ship to Canada?
Yes, we do ship promotional products and custom apparel to Canada. We ship by either UPS or FedEx. Since we can't predict duties and taxes which will be assessed to your order, you will be responsible for paying those prior to delivery. All pricing on our website is shown in USD.
Do you ship overseas?
Yes, we do ship to most countries and ship quite often to European countries. Shipping costs can get quite costly, however, we do have significantly discounted pricing with UPS for our overseas shipments and we do pass on those discounted rates to our customers. For quotes for overseas shipping, please Contact Us with your full shipping address, including postal code, and let us know the quantity and the SKU of the items you would like. We will reply back quickly during normal business hours with a quote.
Do you offer samples?
Samples for nearly all of our products can be purchased. Since promotional products from our site are produced from over 100 different factories across the United States, the sample policy varies from product-to-product. While on a product page, click on the Sample tab above the pricing to order a sample. Click here to see detailed instructions about how to order promotional products samples.
What payment methods do you accept?
Through our website we can accept Visa, MasterCard, Discover, American Express, PayPal. If you'd like to pay by ACH, please call us and we can arrange a direct ACH payment.
What is your production time?
Production time varies for each product. The average production time for promotional products is 5-7 working days after you approve your order acknowledgment and proof. However, for some products, it may be much longer or shorter. The typical production time is listed for each product on the product page under the Specifications tab. The production time does not begin until after we have your proof approval and payment for your order. If you need a Rush Order, we are happy to accommodate if the production schedule allows. Be sure to Contact Us to let us know when you need your items, your shipping zip code, and which items you need (including the quantity and imprint color(s).
Where are you located?
We are web-based promotional products company out of Fort Walton Beach, FL. Our employees work remotely and are located throughout the United States. We are set up to make the ordering process as easy as possible for you and 99% of our orders and customer service can be done by phone, email, or video chat. If you are in the Fort Walton Beach, Navarre, or Destin areas, we can meet with you by appointment, as needed. Contact Us to arrange an appointment.
Do you do screen printing on t-shirts?
We do offer custom screen printing on not only t-shirts, but many other types of apparel. You can shop our large variety of screen printed t-shirts here.
Do you offer Comfort Colors?
We offer the full line of Comfort Colors apparel, including t-shirts for both adults and kids, both long sleeve, short sleeve, and tank tops. We also have Comfort Colors sweatshirts, hoodies, and caps. All of the apparel can be screen printed or embroidered with your custom design and logo. Shop all of our screen printed Comfort Colors apparel here.
Do you offer graphic design?
We do offer graphic design. With full-time graphic designers on staff, we can create any artwork whether extremely detailed or simple designs to work with your promotional products or screen printed apparel. We love designing custom t-shirts, so if you need killer designs for your festival, 5K, or other events, Contact Us for more info about graphic design!
How do I get started with the Graphic Design Subscription?
Registering is easy! Click one of the subscription links below and you will be able to sign up for the plan of your choice. After signing up, you will immediately be sent an onboarding email with instructions on how to make your first design request, which you can make right away.
Register for the Standard Plan - $399/month.
Register for the Unlimited Plan - $599/month.
How will I receive my designs with the Graphic Design Subscription?
When we finish a design or revision, we’ll email you a Google Drive link where you can view and download your files. It’s that easy! We keep them on file as long as you are a customer so we always have them on file should you need access again in the future.
If I cancel my Graphic Design Subscription, will I have to pay a fee?
Never! We do not lock you into any contract, and you are free to cancel your subscription whenever you want to. When canceling, your subscription will still be valid until the next billing cycle. Prorated refunds will not be issued.
Is the Graphic Design Subscription Truly Unlimited?
There are differences depending on which plan you subscribe to: In our standard plan, you can have up to 10 designs per month. Your design requests will be worked on one at a time, and the next one cannot be started until the first is approved and completed. Each design gets unlimited revisions, and we’ll work on them until you’re 100% satisfied. We’ll also resize them for any social media you use, so each of those 10 designs will come in multiple formats based on your needs. In our unlimited plan, you have unlimited designs and unlimited revisions. You can have two design projects active at any time, where at least one must be approved and completed before another design request can be made. Just as with our standard plan, we’ll resize each design for any formats you need. By using this method, our designers can get as close to ‘unlimited’ as humanly possible while still delivering high-quality, effective designs.
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